Employees are an important element in the food service business, because they are the ones who communicate directly with customers and represent the spirit and values ​​of the restaurant. MILANO COFFEE We would like to share with you the secrets to effectively managing and training employees.

1. Arrange shifts and allocate work appropriately

Each employee needs to be arranged to work shifts that suit their abilities, interests and goals. Work also needs to be distributed regularly, avoiding overload or idleness. Most coffee shop employees are young part-time workers. They have their own jobs, so dividing shifts appropriately is so that you have time to rest, study and develop yourself. At the same time, strengthen cohesion and mutual support within the team.

2. Assign tasks clearly

Each employee needs to clearly know their duties and responsibilities during work, from serving customers, preparing drinks, to cleaning and maintaining equipment. Detailed and clear work assignments help you be more self-aware, proactive and responsible, while minimizing confusion and unnecessary conflicts. 

3. Rewards and punishments are clear

You should evaluate and record employee performance in a fair and transparent manner. Employees with excellent performance should be rewarded and praised, and employees with mistakes should be punished and encouraged to correct them. The way of rewarding and punishing is also an art, shop owners, reward publicly and give individual feedback on errors, this will avoid hurting you. Thereby increasing work motivation, improving service quality and making customers satisfied.

4. Discuss and listen to employee opinions

The staff will be the ones to convey the shop's spirit as fully as possible. You will have contributions to improve services, to reflect and especially difficulties and problems at work. As the leader of the restaurant, the owner should listen and give appropriate feedback to you. Regularly exchanging work and personal issues will help everyone become closer and work more "mindfully". 

After all, the simple secret of “motivating employees” is: working together and loving sincerely. We spend a lot of time thinking about business strategies and creative and unique marketing campaigns, but sometimes the simplest things are the most meaningful and effective!

 

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